Last updated: 27 September 2026
Refunds and cancellation
For purchases processed through Paddle, refunds follow Paddle's refund policy and applicable consumer law. RentingSplit does not offer an additional change-of-mind refund period. Statutory withdrawal rights and remedies for faulty or misdescribed services remain available where applicable. This policy describes purchases when paid checkout is available; see current pricing and availability.
Subscriptions
Monthly and annual Pro subscriptions renew until canceled. The subscriber can use Manage billing or cancel in RentingSplit to open Paddle's customer portal. Under Paddle's policy, cancellation stops future renewals and normally takes effect at the end of the current billing period. Cancellation alone does not request a refund for a past payment.
One-time scan packs
A scan pack is a separate one-time purchase, not a subscription. If Paddle approves a full or partial refund, the corresponding purchased scan credits may be reduced or removed after the refund is confirmed. Any remaining legal rights are unaffected.
Refund requests and product help
Use the support link in your Paddle receipt or visit Paddle buyer support to request a refund. For product problems or help locating a purchase, email operator liheyang in Christchurch, New Zealand at womendemiao@gmail.com. Include your account email, transaction reference if available, and a description of the issue. Do not send passwords or full card details. Eligibility and timing depend on Paddle's policy and applicable law; contacting us does not limit your statutory rights.